Beyond break-fixing, technical support is vital to an organization because of the role it essays with respect to customer experience. Technical support is the first, and very often, the only point of contact for problem resolution. Thus, it becomes important that organizations ensure that their technical support teams are equipped with the requisite skills, and technology to provide assistance to disgruntled customers. This is particularly necessary in the internet era, where negative reviews are hard to shake off.
HireKhan carries unmatched expertise to handle your technical support process. HireKhan's Global Technical Support services are designed to provide technical support to customers and enterprises. Additionally, our range or Premium Technical Services encompasses a host of products that are made to enhance customer experience, build revenue streams, create specialization, and improve operational efficiency.
LOWER YOUR COSTS AND IMPROVE EFFICIENCY
HireKhan's's highly skilled technical support agents stretch every metric. We strive to go beyond KPIs and consistently improve speed-to-answer and first call resolution, which means fewer calls pass on to our client's teams.
FLEXIBLE SOLUTIONS THAT FIT YOUR NEEDS
We think outside-the-box and tailor our solutions to your company's fundamental needs, whether it be voice or non-voice technical support outsourcing services, onshore, nearshore or off, inbound or out, across multiple channels, including phone, chat, email, SMS or social media. And because your customers want answers anytime, anywhere, we provide global support in local languages 24/7/365. Types of Technical Support we provide:
- Software usage / problems support
- Application / desktop queries
- Product related problems/queries
- Installation support
- Connectivity related problems
- Troubleshooting support