Number of inquiries and their conversion into sales revenue is a measure of the effectiveness of a firm's marketing efforts.
Enquiry Handling is a concept of answering customer queries related to product or services. Inquiry handling is the basic part of inbound call center that operates as an information center to answer sorts of customer queries. In the multi-channel era, customer service has taken a leap. Customers are getting smarter and the pressure to deliver great customer service has increased. Thus, it is very important to mould accordingly and deliver the best customer experience.
As a Leading Inquiry Handling Company, we Excel in Handling:
- Telephone Response
- Website Response
- Email Response
- Handling Information Requests
- Multi-language Voice Response Fulfillment
- Dealer, Agent or Distributor Locator
Our services are designed from the ground-up keeping diverse customer needs in mind, and our intense training sessions ensure the agents can immediately adapt to your user's queries by providing prompt answers. This can directly lead to better sales as your customers take the next step in purchasing a product or service after receiving a confident resolution to their enquiry.
With the help of a well-crafted process and advanced tools, our services reinforce your commitment towards customers and helps you to augment your brand image.