In an era where clicking a button makes everything possible, expecting a customer to pick up the phone to make a call is definitely the last resort for a customer who wants to reach out to you. Imparting human touch to your conventional customer support via live chat is symbolic of your customer-oriented business approach.
Live chat support is turning out to be an easy, convenient and efficient method for marketing new products and services as well as delivery of timely customer service. HireKhan, a global IT-BPO, has extensive experience in providing high quality contact centre and customer care support services to companies across the world. We provide efficient online live chat support outsourcing services that will assuredly raise your customer satisfaction levels.
Our chat support services aim to enhance your performance to a level where even inadvertent visitors become customers after an interaction. The capabilities of our solutions further reinforce your customer's confidence and strengthen the bond between you and him. While our services add to the potential of an enterprise, they even create a considerable difference in terms of profits.
We not only help companies to improve customer satisfaction, but also, customer retention. It's proven through many studies that people are highly likely to return to the websites that offer active and live chat support.
Don't let your customer bounce off your pages, offer them live help on your website and make sure you secure the sale or resolve customer service issue the first time round.
- We are committed to the highest standards of data security and confidentiality: all our chat systems are secure and SSL based.
- We offer multiple language support. Our systems can support multiple chats. We use the latest industry standard chat software and customize the software as per your needs.
- Our experienced and talented customer service staff will not only assist customers on their queries, but will also cross-sell and up-sell products and services, where required.
- We provide technical and non-technical live chat support for clients from various industry verticals such as retail, software, broadcasting, real estate, healthcare, food and beverage, education, web design etc.