Outsourcing your help desk services to HireKhan can bring a variety of benefits to your business from reducing costs to lightening the load for stressed IT employees.
A help desk team is the human face of your company’s support system. Your support team must show professionalism, competence and efficiency. For this reason, HireKhan agents are problem-solvers, not script-readers.
With the help of our extensive IT support services, you can protect and safeguard your IT infrastructure investment against unknown threats and unexpected downtimes, while ensuring that overall productivity and functionality never takes a hit.
We understand that one solution does not fit all. We think outside-the-box and tailor our solutions to meet each company’s fundamental needs, whether it be onshore or off, multilingual help desk services, 24x7x365, after-hours or overflow. We support employees anywhere, on any device, and can either provide ticketing tool recommendations, use our proprietary system or work with your built in-house system.
HireKhan works with clients to determine program goals and suggest the best solution because we know effective and productive employees result in a more profitable business. Our help desk solutions include:
- Remote takeover (RTO)
- POS support
- Hardware troubleshooting
- Software support
- Operations support
- Mobile and BYOD support
- Logistics support
- Employee service center
